ariviGo Holiday Accommodation Worldwide ariviGo ariviGo Holiday Accommodation Worldwide
Vacation Apartments & Holiday Homes


Terms & Conditions for the current booking contract (01.01.2011)

1. Subject of Mediation
Subject of mediation is an offer of overnight stays. arivigo.com acts as middleman in the name of clients in offering services for overnight stays. Therefore arivigo.com is offering no service of her own but acts only in the name of a third party, the client/host. The rental contract will be made exclusively between the client/host and the guest.

2. Accommodation Offer
The guest looking for accommodation will find suitable offers, potentially available for hiring, of clients/hosts on arivigo.com´s website. arivigo.com has no liability for the correctness of the information about the offered flats. This information was made available by the client/host and to the best of their knowledge and belief and inserted on her website.

arivigo.com cannot guarantee that the offered accommodation is available. It is her role as middleman to check with the client/host if the accommodation is available for the required period. The availability will be confirmed as soon as possible, within 24 hours at maximum. If no answer is given, it is to be assumed that the accommodation is not available.

3. Prices
There is no guarantee for the actuality of prices given on the website. Prices can change at short notice. The current prices on request will be definitely and bindingly told to the guest looking for accommodation. Later price changes will not affect the rental contract.

arivigo.com cannot guarantee that the equipment and furniture of the pictures of the offered accommodation are correct. Pictures can only give an impression of the offered accommodation for the guest.

4. Signing of the contract
The moment an apartment is ordered and confirmed, a binding booking contract is achieved. The entry of your online booking form is binding. Our confirmation will be made by e-mail.

5. Payment / Deposit
As soon as the booking is confirmed a deposit of a certain amount has to be tranferred on arivigo.com´s bank account. This has to be made by the guest withn two weeks of booking. If the guest does not pay the deposit during this time, it will be treated as a cancellation with all the rules applied to this.

6. Delivery of the complete accommodation data
The complete accommodation/booking data with the name of the host and the address of the accommodation will be given to the guest after the receipt of the deposit.

7. Payment/outstanding balance

The outstanding balance including all additional expenses and deposits has to be paid in advance for the booked period on the day of the arrival by the guest. Variations and changes, advance payments to the host for example will be given to the guest after the receipt of the contact data.

8. Cancellation by the host

The landlord/host is obliged to assure the availability of the reserved accommodation for the booked period. Otherwise he has to pay the following compensation to the guest:

In the event the booked accommodation is not available, the host is obliged to completely pay back the deposit paid to him as well as the deposit paid to arivigo.com and after written request by the guest pay the additional compensation:

  • for a cancellation up to 6 weeks before the start of the rental period, 10 Euros will be charged per booked night (maximum 50 Euros)
  • Cancellations up to 14 days before the rental period 10 € per booked night/accommodation
    (150 € maximum),
  • Later cancellations 10 € per booked night/accommodation,
    (maximum 200 €)


The guest explicitely renounces any further demands from the contract.

9. Withdrawal from the contract/Cancellation by the guest

It is possible for the guest to cancel a booked accommodation.
Cancellation is accepted in written form only, sent by e-mail.
Cancellations can only be processed during office hours and are only valid once they have been processed by us.
There is always a handling fee of 30 €.
A cancellation fee for the nights in which the accommodation cannot be rented is added as follows:

  • If cancelled up to 6 weeks before the rental period: 20% of the full amount of the agreed upon rent
    (20 € at least plus handling fee)
  • If cancelled up to 14 days before the rental period: 50% of the full amount of the agreed upon rent
  • If cancelled later: 100% of the agreed upon rent (20€ at least plus handling fee)
  • After the beginning of the rental period there will be no reimbursement in the event of an early departure and we generally insist on the payment for the whole booked period for rental periods of more than 2 months.
  • Special Case:
    Cancellations up to 48 hours after booking: generally 50€.
    If there are also less than 48 hours between the day of the cancellation and the day of the arrival
    the fee will be 30€ plus the agreed upon rent for the first two days.
  • All abundant payments done by the guest will be paid back in this case.

    If the guest is not paying his liabilities we have the right to instruct a company with the collection of the bill. All costs resulting from the handling of the collection of the debts have to be paid by the guest.

10. Arrival
The exact time of arrival of the guest has to be discussed with the host. Definite arrival times are mentioned on the website or, if different from this, will be communicated to the guest before signing the contract.

In the event of an unexpected delay the guest has to inform the host about it. The host is entitled to rent out to another guest after 2 hours of unnotified delay (Provided that the host can be reached).

10. Arrival
The exact time of arrival of the guest has to be discussed with the host. Definite arrival times are mentioned on the website or, if different from this, will be communicated to the guest before signing the contract.

In the event of an unexpected delay the guest has to inform the host about it. The host is entitled to rent out to another guest after 2 hours of unnotified delay (Provided that the host can be reached).

11. Departure
The exact time of departure has to be discussed with the host. Definite departure times are mentioned on the website or, if different from this, will be communicated to the guest before signing the contract.

12. Rules for the use of the host´s accomodation
The guest has to agree upon the rules of the house. Offences against the rules and/or complaints about disturbing noises entitles the host to terminate the contract without reimbursement of the already paid amount of money.

13. Liability
arivigo.com is not a travel business tour operator. Therefore tour operator regulations from General Civil Code will not apply here. As a middleman arivigo.com is only liable for the mediation between host and guest. arivigo.com is only liable for acts of criminal intent and gross negligence. Liability for simple acts of negligence is excluded. arivigo.com is not responsible for disturbances in case of Acts Of God, strikes or failures from the telecommunication systems.

13.1. Liability for defects of the accommodation
The host is responsible for all the information about the accommodation given on the website (description of the accommodation/surroundings). Reports about defects have to be communicated to the host immediately and noted again on departure. Subsequent complaints should be communicated directly to the host.

14. Announcements of claims and limitations
Claims due to the service provisions have to be communicated immediately and explicitely to the host. Claims are limited to 6 months after service provision.

15. Data protection
arivigo.com is allowed to obtain, work with and use the hosts´and their guests´ personal data insofar as this is necessary for the work as middleman.
In the event of disagreement, arivigo.com is allowed to use the given data so as to explain or change her proceedings. arivigo.com will obtain, work with and use the booking data of the guest within the regulations of law. The storage and transmission of booking data occurs only if wished or required. The guest agrees upon sending information by e-mail, fax or letter for the guarantee of an all inclusive information standard.

16. Salvatorian Clause
In the event of the above occuring, the parties will try to get an agreement as close as possible to the intended rules as possible.

17. Place of Jurisdiction
The place of jurisdiction for all conflicts resulting from the rental contract is the part of Berlin where the rented accommodation is located and therefore always one of the local courts of Berlin.

Have a nice stay.

Terms & Conditions for the current booking contract (01.01.2011)